Return & Exchange
All sale and discounted items are final sale.
The store location that will send you the items may be changed according to your shipping address and the available inventory in each store. Returns and exchanges must be received at the store where the item is originated from within 7 days from the date of delivery unless specified otherwise.
Items must be in their original condition (Unworn, unwashed, not tumble dried, not altered or tailored), and must be accompanied by the appropriate product tags and sales receipt.
*Upon receipt of returned goods, 45r Online Store has the right to deny credits if the merchandise does not meet the company return policy requirements.
Please send the package back pre-paid, via traceable carrier and insure for the full amount of the merchandise you are sending back. We are not responsible for any missing packages. The customer is responsible for the cost of re-shipping on exchanges.
We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be refunded.
We will credit the same credit card account with which the original purchase was made, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.
This online return policy only applies to items purchased through our website and not to other purchases (in-store, email order, phone order).
Please kindly understand and contact us for further information.
TERMS & CONDITIONS
We only accept the payment options available at checkout.
Under no circumstance will we accept cheques or any other payment methods.
All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers until you complete the order process and receive a confirmation from us. We offer products for sale that are in stock and available for dispatch from our store.
COMPLAINTS HANDLING PROCEDURE
If you have any grievances in connection with a product and/or about any other aspects of our service, you can submit a complaint by email (see the contact details at the bottom of these Terms & Conditions). We will respond to the complaint as soon as possible and in any case within 5 days after having received it.